Beyond the Printer: DAYSJET’s Customer-First Service Philosophy

A continuous inkjet printer becomes valuable only when it performs reliably on the production line. Selecting the correct model is important, but installation, operator knowledge, maintenance, consumables and technical response all influence long-term results.

For DAYSJET, customer support is therefore part of the coding solution rather than an activity that begins after a problem occurs.

The company’s earlier profile expressed this philosophy in simple terms: put users first and solve problems for customers. Today, that principle continues through a service process designed to support the complete equipment lifecycle.

Starting with the Application

Effective support begins before an order is placed. The DAYSJET team first considers the product, substrate, required code, line speed and operating environment.

A standard food package may need a fast-drying code at high production speed. A dark cable or rubber component may require pigment ink for visible contrast. A small electronic part may need fine characters and accurate print positioning. Temperature, humidity, dust, washdown routines and available installation space can also affect the recommendation.

By understanding these conditions early, the team can help the customer choose a suitable printer, nozzle size, ink and integration approach. The CIJ printer selection guide explains the main factors in more detail.

Installation and Commissioning

Even a well-selected printer must be installed correctly. Printhead position, product sensing, encoder setup, conveyor coordination and print timing all contribute to code quality.

DAYSJET support includes installation and commissioning guidance to help the coding system work smoothly with the customer’s production equipment. Initial calibration and test printing provide an opportunity to confirm code position, readability and production speed before routine operation begins.

Helping Operators Work with Confidence

Simple operation has long been part of the DAYSJET product philosophy. Training turns that design goal into consistent daily performance.

Operators need to know how to create and select messages, start and stop the printer correctly, inspect the printhead, replenish consumables and recognize common warning conditions. Maintenance personnel may also require guidance on preventive care and basic troubleshooting.

Hands-on training, manuals and video resources help plant teams build this knowledge and reduce avoidable interruptions.

Maintenance Focused on Uptime

Industrial coding equipment often operates for long shifts, so preventive maintenance is essential. A practical care plan can help reduce unplanned stops, protect print quality and extend the useful life of the system.

DAYSJET supports customers with maintenance guidance, troubleshooting and access to genuine spare parts. The objective is not only to repair a fault, but also to help identify the operating or maintenance condition behind it whenever possible.

Consumables as Part of the System

Ink and makeup solvent directly affect adhesion, drying time, contrast and printer stability. Using the correct consumable for the application is therefore an important service decision.

DAYSJET offers inks and makeup solutions for different coding requirements, including standard and pigment applications. The dye versus pigment ink guide helps customers compare common options, while the support team can match consumables to the substrate and production environment.

Long-Term Support for Global Customers

DAYSJET serves both direct users and international partners. A national service hotline and distributor network help connect customers with sales and technical support, while online resources provide a growing channel for product and maintenance information.

For distributors, consistent technical communication supports local service. For end users, clear contact paths make it easier to request guidance, parts, consumables or application advice.

A Partnership Beyond Equipment Delivery

Customer-first service means staying focused on the production result. The printer, ink, installation and support process must work together to deliver readable codes and dependable operation.

That is the standard DAYSJET continues to pursue: practical recommendations before purchase, careful support during commissioning and responsive assistance throughout the working life of the coding system. Visit Service & Support or contact the DAYSJET team to discuss an application.